Returns & Exchanges
At Austral Herbs, we take pride in the quality of our botanicals and food products. If you are not completely satisfied with your purchase, we offer a straightforward return process for items in their original, unopened packaging within 30 days of delivery.
Contact Support
Email our customer service team with your order number and photos of the product to initiate a return authorization.
Approval & Labeling
Once your request is approved, we will provide a return authorization number and the correct warehouse address for shipping.
Safe Packaging
Securely pack the items in their original airtight packaging to ensure the herbs remain uncontaminated and protected during transit.
Inspection & Refund
After our quality control team inspects the returned goods, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing