Frequently Asked Questions
Everything you need to know about our premium herbs and spices.
Are your herbs and spices organic?
We offer a wide range of both certified organic and wild-crafted herbs. You can find the specific organic certification details on each individual product page.
How should I store my herbs to maintain freshness?
To preserve potency and flavor, store your herbs in a cool, dark place away from direct sunlight and moisture. We recommend using airtight glass containers.
What is your shipping policy within Australia?
We ship nationwide via Australia Post and select couriers. Orders are typically processed within 1-2 business days, with standard and express shipping options available at checkout.
Do you offer bulk or wholesale discounts?
Yes, we provide bulk sizing for most products. For commercial wholesale inquiries, please contact our support team to set up a professional account.
Can I return a product if I change my mind?
Due to food safety regulations, we cannot accept returns on opened food items. However, if there is an issue with the quality or an error in your order, please contact us within 7 days for a resolution.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and modern 'Buy Now, Pay Later' options like Afterpay for your convenience.